:root{--bg: #f8f9fa;--surface: #ffffff;--border: #dee2e6;--text: #212529;--text-secondary: #6c757d;--primary: #0d6efd;--primary-hover: #0b5ed7;--success: #198754;--danger: #dc3545;--warning: #ffc107;--info: #0dcaf0}*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);line-height:1.5}.container{max-width:1200px;margin:0 auto;padding:0 1rem}.card{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:1.5rem;margin-bottom:1rem}.btn{display:inline-flex;align-items:center;gap:.5rem;padding:.5rem 1rem;border:none;border-radius:6px;font-size:.875rem;font-weight:500;cursor:pointer;transition:background .2s}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-hover)}.btn-success{background:var(--success);color:#fff}.btn-danger{background:var(--danger);color:#fff}.btn-sm{padding:.25rem .75rem;font-size:.8rem}input,select{padding:.5rem .75rem;border:1px solid var(--border);border-radius:6px;font-size:.875rem;width:100%}input:focus,select:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 2px #0d6efd26}table{width:100%;border-collapse:collapse}th,td{padding:.75rem;text-align:left;border-bottom:1px solid var(--border)}th{font-weight:600;font-size:.8rem;text-transform:uppercase;color:var(--text-secondary)}.badge{display:inline-block;padding:.2rem .5rem;border-radius:4px;font-size:.75rem;font-weight:600}.badge-new{background:#e3f2fd;color:#1565c0}.badge-calling{background:#fff3e0;color:#e65100}.badge-completed{background:#e8f5e9;color:#2e7d32}.badge-failed{background:#ffebee;color:#c62828}.badge-pending{background:#fff8e1;color:#f57f17}.badge-approved{background:#e8f5e9;color:#2e7d32}.badge-rejected{background:#ffebee;color:#c62828}.nav{background:var(--surface);border-bottom:1px solid var(--border);padding:.75rem 0;margin-bottom:2rem}.nav-inner{max-width:1200px;margin:0 auto;padding:0 1rem;display:flex;align-items:center;gap:2rem}.nav-brand{font-weight:700;font-size:1.1rem;color:var(--primary);text-decoration:none}.nav-links{display:flex;gap:1rem}.nav-links a{color:var(--text-secondary);text-decoration:none;font-size:.9rem;font-weight:500}.nav-links a:hover{color:var(--text)}.nav-right{margin-left:auto}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;margin-bottom:2rem}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:1.25rem;text-align:center}.stat-value{font-size:2rem;font-weight:700;color:var(--primary)}.stat-label{font-size:.8rem;color:var(--text-secondary);text-transform:uppercase;margin-top:.25rem}.form-group{margin-bottom:1rem}.form-group label{display:block;font-size:.85rem;font-weight:600;margin-bottom:.25rem;color:var(--text-secondary)}.transcript{background:#f8f9fa;border:1px solid var(--border);border-radius:6px;padding:1rem;font-family:monospace;font-size:.85rem;white-space:pre-wrap;max-height:400px;overflow-y:auto;line-height:1.6}.actions{display:flex;gap:.5rem;margin-top:1rem}.login-container{min-height:100vh;display:flex;align-items:center;justify-content:center}.login-card{width:100%;max-width:400px}.error-msg{color:var(--danger);font-size:.85rem;margin-top:.5rem}.clickable-row{cursor:pointer}.clickable-row:hover{background:#f0f4ff}